Shipping & Returns

We want the practical side of ordering to be as clear as possible, so here is exactly what happens after you place an order.

Processing Time

Most pieces are made to order. Standard items are ready to ship in 5 to 8 business days. Custom and bespoke designs take 10 to 15 business days after you approve the final design. If you have a deadline, tell us before ordering and we will confirm whether we can meet it — rush service is often possible.

Shipping Costs And Times

Free standard shipping on all orders over $150, worldwide.
Standard international: 7–15 business days after dispatch, tracked.
Express courier (DHL / FedEx / UPS): 3–6 business days, quoted at checkout.
Orders under $150 carry a flat standard shipping fee shown at checkout.

All shipments are insured for their full value and require a signature on delivery. You receive a tracking number by email as soon as your parcel leaves the workshop.

Customs And Duties

Import duties and taxes, where they apply, are the responsibility of the recipient. We declare shipments accurately as jewelry at their real value — we will not under-declare, because that risks your parcel being seized. If you are unsure what your country charges, ask us and we will tell you what our other customers typically pay.

Returns

You may return any unworn, unaltered, non-customized piece within 30 days of delivery for a full refund of the item price. To be accepted, the piece must be unworn, undamaged, in its original packaging, and accompanied by its certificate. Contact us first for a return authorisation and shipping instructions.

Custom and personalized pieces — engraved items and bespoke designs made to your specification — cannot be returned, because they cannot be resold. This is standard across the jewelry industry and we will always make the limitation clear before you commit.

Return shipping is paid by the customer unless the item arrived damaged or incorrect, in which case we cover it and replace the piece at no cost.

Warranty

Every piece carries a lifetime warranty against manufacturing defects, including setting failure, solder failure and metal defects under normal wear. The warranty does not cover accidental damage, loss, theft, or wear from rough handling. We also offer one free resize within the first year on rings we made.

Damaged Or Incorrect Items

If a parcel arrives damaged, or the piece is not what you ordered, contact us within 7 days of delivery with photographs. We will arrange a replacement or a full refund, including shipping, at our cost.